Refund & Cancellation
Last updated 24 July 2026 · n8rhood, operated by The Luxury Leisure
How cancellations and refunds work on n8rhood today. Because payment for most bookings happens directly with the venue, cancellations are usually handled with the venue too — here's the detail.
Venue bookings (no charge by n8rhood)
For standard venue bookings, n8rhood does not take your payment — you pay the venue directly. So there is nothing for n8rhood to refund.
To change or cancel a confirmed booking, message the venue or our concierge team (in your Trips, or on WhatsApp/email). Cancellation terms — including any deposit the venue itself took — are set by the venue. We'll help you reach them.
Paid experiences & tickets (deposit via n8rhood)
Some experiences take a deposit through n8rhood at checkout. Where they do, the cancellation window and refundable amount are shown before you pay.
If a paid experience is cancelled by the host, or you cancel within the stated window, you're entitled to a refund of the eligible amount to your original payment method. Refunds are processed once our payment provider confirms the original charge.
If something goes wrong
If a venue can't honour a confirmed booking, tell us and we'll help you rebook or resolve it. We stand behind honest bookings.
For any refund question, contact info@theluxuryleisure.com with your booking details and we'll respond quickly.
As the product grows
When n8rhood begins processing payments for bookings directly, this policy will be updated with the full charge, refund and receipt terms before any such payment is taken.